Philippe Delpech, president of Otis Elevator.(Photo provided to chinadaily.com.cn)
Smart elevators
By leveraging the latest digital technologies, Otis is developing smart elevators that enhance the passenger experience and improve building efficiency.
For example, advanced digital controllers ensure a smooth ride and optimize performance to save energy. Furthermore, Otis e-call lets passengers summon an elevator from mobile devices, personalizing the in-car experience. The integration of video and elevator technologies enables smart elevator management to reduce passenger waiting time, thereby making elevator operations more efficient.
Alongside technology enhancement, improvements in elevator service have the potential to significantly enhance quality and safety for passengers and also protect building owners' investment, Delpech said.
China currently has about 4 million elevator installations, many of which are serviced by independent providers that vary greatly in quality. It is common for customers to select a service provider on price, without demanding quality assurances.
According to recent industry studies, 84 percent of elevator incidents are caused by improper installation and maintenance.
With quality service support being a major challenge in the elevator and escalator market, Otis is collaborating with government authorities to help enhance service quality in China. At the same time, Otis has seen its service business grow by about 20 percent in the past few years and expects annual growth at a similar level in the near future.
"We anticipate adding 1,000 to 1,500 additional mechanics per year to satisfy increasing demand in China," Delpech said.
Besides safety and quality, Otis is also committed to integrity as a core value that helps it stand out from its competition.
Respect and integrity
"As a company, we earn the respect of our customers, business partners, employees and other stakeholders not just on the merits of our products and services, but also on how we do business. Trust, respect and integrity are built into everything we do and everything we make at Otis," Delpech explained.
Otis has been installing and servicing elevators in China for more than a century, with its first elevator installation in Shanghai in 1900. The company now has three research and development centers and seven factories across the country. It operates in China through three brands — Otis, Xizi Otis and Express — and has about 15,000 local employees.
Among the landmark high-rise projects to which Otis is currently contributing are the 660-meter Ping'An Financial Center in Shenzhen, which will become China's tallest building when completed next year, and the 530-m Chow Tai Fook Center in Tianjin. Otis is also installing 113 elevators and escalators at the New Bund World Trade Center in Shanghai, 40 elevators at the 230-m twin-tower Suzhou International Fortune Plaza in Jiangsu, and 220 elevators and escalators at Guiyang Huaguoyuan, a 347-m twin-tower complex that will be the tallest building in western China.
Otis is also leading in the transport infrastructure sector.
Earlier this year, it won a contract to supply 395 escalators for 39 stations on Tianjin Metro Line 6, a vital new extension to the city's urban rail network. In addition, Otis was selected to provide 133 elevators and escalators for Chengdu Metro Line 7, an important addition to the city's subway network.
