Trust
Analysts said the cold welcome for facial-payment came down to the issue of trust.
Lu Yanxia, assistant research head of artificial intelligence with International Data Corp, told the Global Times that the seeming unpopularity of facial payment stems from the currently imperfect technology and the fact that scanning QR codes has been convenient enough for most users.
The questions on consumers' minds are, "Will my face be obtained by the facial scanner if I overstep the queue and then end up paying for the customer before me?" and "How much faster can this new technology catch up with with QR scanning?" Lu told the Global Times over the weekend.
Liu Zhao, head of biometrics at Alipay, told the Global Times via an emailed statement that, "Running into some difficulties is unavoidable when a new technology first finds its way into the market."
Liu said that even mobile payment, now prevalent in China, had to go through a testing period before being accepted by the public.
Alipay has attached great importance to privacy to follow a minimum-use principle, and introduced a three-dimensional camera system to detect "fake faces" and an insurance system to compensate customers in case their accounts are stolen, noted Liu in the statement.
For Tencent, which runs WeChat Pay, the company said in an emailed statement to the Global Times that it does not view facial-payment as a standalone function but as an alternative to QR scanning, and the company believes vendors could experience enhanced efficiency in membership promotion with the new technology.
Xia Xianghong, deputy finance director of Chinese AI start-up CloudWalk Technology Co, assuaged concerns over the technology by arguing that it is plausible, noting that China's central bank and UnionPay are running pilot programs.
CloudWalk, born out of the Chongqing Institute of the Chinese Academy of Sciences, was founded only in 2015 and has already established itself as a major facial-recognition tech supplier.
Lu said that despite the initial rollout, it can hardly be said that facial-payment retail terminals are arriving on the market en masse, so it is still difficult to determine market reaction for the new technology.
Trend
Analysts said the current disappointment may rise from the high expectations of the technology's promoters, and that what is needed is time and communication.
They noted that widespread applications in urban infrastructure and transportation, after they have materialized from the current planning phase, will create a benign environment for the promotion of facial-payment technology.
Zhang Yi, CEO of Shenzhen-based iiMedia Research, said that despite the initial "cold welcome" for facial payment, facial-recognition tech will see extensive expansion within the next two to three years.
Cities in coastal areas including Shenzhen and Shanghai are steadily deploying facial-recognition hardware at metro stations and airports. In some cities, the procurement level has reached billions of or tens of billions of yuan, Zhang revealed.
"These efforts from the government and the public sector will boost consumer confidence in facial-recognition technology and its ability to protect biometric and critical information," Zhang told the Global Times over the weekend.
Efforts to formulate regulations are needed as this technology finds its roots, Zhang noted.
Xia said that due to high input from promoters, he believes the situation can be reversed in a relatively short period. It will only be an issue of pace; ultimately this tech will establish itself in retail outlets.
Zhang said that facial payment is more convenient and fun than payment with a fingerprint, numerical or diagram password.
"There could be some hiccups during its growth path, but as a trend, it will be irresistible," Zhang said.
