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ECNS Wire

Samsung China recalls all Galaxy Note 7 in China

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2016-10-11 16:47Ecns.cn Editor: Mo Hong'e ECNS App Download

(ECNS) -- Samsung China has declared to recall its Galaxy Note 7 smartphones in the Chinese mainland from Oct. 11 amid continued news of the phone catching fire.

This will involve 190,984 Note 7 smartphones, including 1,858 already recalled.

Samsung said it offers two options for customers affected -- to replace Note 7s with a brand new smartphone of other edition, a refund of price difference and a 300-yuan ($45) coupon. The other option is to return the smartphone for a full refund.

Mainland consumers reported a total of 20 cases where the faulty smartphone either got overheated or burned.

Many Chinese consumers have blamed Samsung for adopting a double standard and appeared reluctant to address consumer concerns. In a previous statement, Samsung said it offered its sincerest apology for failing to fully consider the feelings of Chinese consumers in its global recall of 2.5 million handsets.

 

  

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