Bosch expands services in China

Bosch Communication Center is opening a site in Chengdu, one of Southwest China's commercial centers, this month.

"By opening this branch in China, we are expanding our international network to include a strategic growth market in which we want to establish ourselves as an international service provider in the area of business process outsourcing," said Robert Mulatz, head of the company.

Bosch will provide support to its clients in China with issues relating to customer service in particular, and also with specific processes in the areas of finance and accounting, purchasing and human resources management.

These processes include order processing, invoice auditing, accounts receivable management, delivery management and customer feedback and claim management. Bosch will also focus on complex, technology-related services such as technical helpdesk and IT support.