ICT revolution weighs heavily on middle class

Illustration: Chen Xia/GT

Efficiency gains diminish value of human skills

Ten years ago, the world emerged from the dot-com bust and started to look more soberly at the Internet's potential. While speculative greed and fear of missing out might have overplayed the short-term outlook, the Internet's immense longer-term prospects were never in doubt. I, and other optimistic economists, assumed that free information and communication would herald an era of rapid productivity growth and improved well-being - to a greater or lesser extent - for everyone, regardless of their skills, wealth or social background. Were we right?

In many respects, the revolution in information and communications technology (ICT) has delivered more than it promised - and often in unpredictable ways. For many, the true marvel of the digital age is its creation of a parallel universe. Anyone with a laptop and an Internet connection can gossip with (or about) virtual friends, witness extraordinary events that may or may not have happened, or play games in a mock world of incomparable complexity.

The Internet has created a dreamscape that is accessible to all and that can inspire us to still greater heights of imagination. Indeed, those who scoff at the value of this should remember that ever since Homer sang around the hearth fire about the wrath of Achilles.

But the benefits of the Internet have come not just to those who work or play online. Everyone has gained to some degree. Go to a Wal-Mart, Costco, Tesco or Lidl superstore anywhere in the world, and compare the price, quality and range of today's goods with those of a generation or two ago. This dramatic change for the better largely reflects the rapid development of global supply chains, with real-time monitoring of customer preferences enabling manufacturers located on the other side of the world to know instantly what, when and how much to produce.

There is much more to come. Companies are using the Internet to "crowd-source" new ideas, and even let customers co-design their own products. New Web-based platforms allow ordinary people - without money or special skills - to share their cars, spare bedrooms, or even do-it-yourself tools, thus challenging the dominance of global corporations. The "Internet of Things" is connecting simple household items - like a thermostat - to the Web, helping owners to save money and even reduce their carbon emissions.

And yet we must still ask: is everyone really benefiting in the new economy? Only a fortunate few, especially those who combine innovative thinking with financial acumen, have fully captured the monetary profits of the ICT revolution, becoming its poster children in the process.

Lower down the economic scale, most people, though enjoying easy access to technology and low prices, have lost ground, with real wages falling for many years. This is not a temporary decline: labor in advanced Western economies can no longer command a large wage premium and workers' situation may worsen further.

Moreover, white-collar managers and employees - the brainpower that keeps the intricate global corporate machinery whirring and once the backbone of the middle class - are no longer in such high demand. Many of their skills, which long underpinned their status, careers and livelihoods, are becoming redundant.

For today's ordinary middle-class family, a medical mishap can become a financial catastrophe. Owning a home involves a life of indebtedness. Providing a decent education to one's children requires struggle and sacrifice. The assumptions that defined middle-class households - and many working-class households - for at least two generations are disappearing before our eyes.

Who is speaking out for them? Most households stand to gain from the continuation of the ICT revolution. But middle-class and working-class families would benefit more if the hyper-cheap products and services, free information and virtual leisure experiences augmented, rather than eroded, their marketable skills. The politician who can figure out how to steer the revolution accordingly might never lose another election.