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12306 creates ‘venting wall’ for stress relieving   

12306客服内部设发泄墙:上帝啊 希望您理解我们

春运火车票预售本周进入最高峰,受理咨询、投诉的北京铁路客户服务中心12306热线于今年春运首次在内部食堂设立了发泄墙,为员工减压。[查看全文]
2014-01-08 10:35 Ecns.cn Web Editor: Yao Lan
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(ECNS) -- The customer service center of 12306.cn, China's official website for booking train tickets, has set up a special "venting wall" at the company's cafeteria in an effort to help employees relieve stress.

It is the first time the center has set up such a wall during the Spring Festival travel rush period, and it is already covered in colorful stickers with stress relieving tips.

There is also a punching bag near the wall, specially designed for customer service workers to hit after answering complaint calls from customers.

The hotline and the train ticket booking website are two separate systems. However, since their names both contain the number of "12306", customers are often confused and make complaints to the hotline instead.

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